Returns & Refunds Policy

Change of mind

We accept change-of-mind returns within 14 days of delivery, provided the item is unused, in its original condition, and in its original packaging. Return shipping costs are the customer's responsibility for change-of-mind returns. Once we receive and inspect the returned item, we will process your refund (see "Refunds" below). A restocking fee may apply if packaging or accessories are missing.

Faulty or incorrect items

If your item arrives faulty, damaged, or different from what you ordered, contact us as soon as possible with your order reference and photos of the issue. We will arrange a repair, replacement, or refund in line with the Australian Consumer Law, and we will cover reasonable return shipping costs for confirmed faulty or incorrect items.

How to request a return

Email alexandertneedham@gmail.com or use our contact page with your order reference number and the reason for your return. We will confirm the next steps with you directly, including the return address.

Refunds

Approved refunds are returned via bank transfer to the account the payment was originally sent from. For faulty or incorrect items, we aim to process the refund within 2 business days of confirming the issue. For change-of-mind returns, refunds are processed within 5 business days of us receiving and inspecting the returned item. Please allow additional time for the funds to appear in your account, depending on your bank.

Your consumer guarantee rights

Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a repair, replacement, or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.

This policy reflects the terms described to us for Featherstride Mobility. It's still worth a final read-through (and ideally a quick legal check) to confirm it matches how you actually plan to operate before you rely on it.