Privacy Policy

What we collect

When you place an order or contact us, we collect the information you provide directly: your name, email address, shipping address, phone number (if given), and details of the products you order.

How we use it

We use this information only to: process and fulfil your order, match your bank transfer payment to your order using your payment reference, communicate with you about your order or enquiry, and comply with our legal and accounting obligations.

How we store it

Order details are stored securely and are only accessible to Featherstride Mobility. We do not sell, rent, or share your personal information with third parties, except where required to fulfil your order (e.g. shipping) or comply with the law.

Payment information

We do not process or store any card or bank login details. Payment is made by direct bank transfer using the details we provide on your order confirmation; you initiate that transfer yourself through your own bank.

Your rights

You can ask us what personal information we hold about you, request a correction, or request deletion, subject to our legal obligation to retain order/financial records for a reasonable period. Contact us using the details below to make a request.

Contact us

For any privacy questions or requests, contact us at alexandertneedham@gmail.com or via our contact page.

This is a general template and should be reviewed to ensure it accurately reflects your business practices and complies with the Privacy Act 1988 (Cth) and any other laws that apply to you.